1.1 Welcome to the privacy policy of Vesta Company Limited (Branch) (the Policy). This Policy outlines our practices regarding the collection, use, storage, disclosure and protection of your personal information.
1.2 All references to “our”, “us”, “we” or “Aliel” within this Policy are deemed to refer to Vesta Company Limited (Branch). All references to “user”, “customer”, “you”, and “your” within this Policy are deemed to refer to the users of the website operated by Vesta Company Limited (Branch) www.aliel.com, and any other online and mobile websites operated by us that are related to www.aliel.com, (collectively, Site).
1.3 Your use of the Site (including accessing, browsing, or registering to use the Site) confirms your unconditional agreement to be bound by this Policy and is subject to your continued compliance with this Policy.
1.4 We reserve the right to revise this Policy at any time by amending this page and your continued use of the Site after any such amendments are published on the Site will be considered acceptance by you of such amended terms. Updated terms will supersede all previous versions of the Policy. Please check this page regularly to take notice of any changes we have made, as they are binding on you.
1.5 If you do not accept this Policy, you must not use the Site.
2.1 We collect personal information about you when you use the Site or interact with us in any way.
2.2 Information Provided by You:
We collect all information which you voluntarily provide to us through using the Platforms or interacting with us. This includes the information provided:
(a) while placing an order;
(b) registering for any marketing campaigns;
(c) during correspondence, enquiries, support services, phone calls, or customer surveys; or
(d) uploaded onto the Site in any way.
2.3 The types of information we collect includes without limitation:
(a) Name and Surname
(b) Address
(c) Phone Number
(d) Email ID
(e) Payment and billing information
2.4 Information Automatically Collected by Us:
We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Site (Automatic Data). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Site, details of the products we have supplied to you or that you have enquired about, including any additional information necessary to deliver those products and respond to your enquiries, or information about how you came to the Site. We collect Automatic Data based on your consent which was granted to us by you when you registered as a user or accepted this Policy.
2.5 Information We Obtain from Others
We may also collect or receive personal information from third-party sources such as other users, suppliers, social media or other third-party integrations.
3.1 The information (including personal information) we may collect, hold, use and disclose is primarily used for the following purposes:
(a) to enable you to access and use our Site, purchase products and fulfil orders;
(b) for customer service, to operate, protect, improve and optimise our Site, business and your experience, such as to perform analytics and conduct research;
(c) to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
(d) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
(e) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
3.2 Additionally, with your explicit consent, we may use your information for marketing purposes to offer you products and services that may interest you.
3.3 We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products that you receive.
3.4 Additionally, with your explicit consent, we may use your information for marketing purposes to offer you products and services that may interest you.
4.1 We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except to provide products and services you have requested or for other purposes when we have your permission or when we are obligated to do so.
4.2 We may disclose personal information for the purposes described in this Policy to:
(a) our employees;
(b) third-party suppliers and service providers (including providers for the operation of our Site and/or our business or in connection with providing our products and services to you);
(c) professional advisers, dealers and agents;
(d) payment systems operators;
(e) our existing or potential agents or business partners;
(f) our sponsors or promoters of any competition that we conduct via our Site;
(g) anyone to whom our assets or business (or any of them are transferred);
(h) specific third parties authorised by you to receive information held by us; and/or
(i) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
4.3 Third-party partners who assist in operating our website or conducting our business will have access to this information but are obligated to keep it confidential. We may disclose information when legally required.
5.1 We may also use 'cookies' or other similar tracking technologies on our Site that help us track your Site usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that puts the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Site may not work as intended for you if you do so.
5.2 We may also use cookies to enable us to collect data that may include personal information. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Policy.
6.1 We prioritise the security of your data. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
6.2 While we use a number of physical, administrative, personnel and technical measures such as using robust security protocols, data encryption and secured networks.to protect your personal information, we cannot guarantee the security of your personal information.
6.3 We also conduct regular security audits and updates to assess the safety of your data.
7.1 We may retain your personal information as long as you are registered to the Site as a user. You may close your account by contacting us. However, we may retain personal information for an additional period as is permitted or required under applicable laws. Even if we delete your personal information it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or legitimate and lawful business purposes.
8.1 Consent for data collection and processing is obtained explicitly through our Site. Users have the option to manage their privacy preferences and can revoke consent at any time.
8.2 Users can opt out of marketing communications and select which types of data processing they consent to.
9.1 Users can request access to, correct, or update their personal data by contacting us at info@aliel.com.
9.2 Certain information may be exempt from such requests for legal reasons. We will need to verify your identity when you request access to, correct or update your personal information.
10.1 We may update this Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email or by means of a notice on our Site prior to the change becoming effective.
11.1 Users can contact us at info@aliel.com.